Bringing Total Quality to Sales
June, 1990
A publisher’s best seller!
The principals of TQM as they function within the sales process, and how the benefits of TQM can be measured.

Applying Total Quality to Sales
January 1991
CEOs, sales managers, and marketing directors bring readers into their offices and board rooms as they converse about the strategies and tactics of exploiting TQM in their successful, growing businesses.

Order at the Quality Press Bookstore.